Questions & Contact
How to reach us and other useful information.
How long does it take to process my complaint?
We want you to be happy with your order. If something isn’t right, we’re here to sort it out quickly and with care. Once we receive your complaint, we aim to respond within 5 working days — often even sooner. In some cases, it may take a little longe
How do I report an issue with a product?
Is something wrong with your item, or are you not completely satisfied? We're really sorry to hear that — and we’re here to help 💛. Please send an email to [email protected] with the following details:. • Your order number• Your address
What are the terms and conditions of your giveaways?
Our giveaways are joyfully organised by Little Dutch Shop B.V. in Berkel en Rodenrijs. Below you'll find the most important terms:. Participation & selection • Participation is free, usually via email or a sign-up form • One entry per person • Minimu
What does the legal cooling-off period mean?
You have the right to cancel your order within 14 days of receiving it — and you don’t need to give a reason. After cancelling, you then have another 14 days to return the product to us. Once we’ve received your return, we’ll refund the full order am
What happens to my personal data when I place an order?
Your privacy matters to us. That’s why we handle your data with care and keep it safe. Your personal information is only used to process your order and is protected in accordance with current laws and regulations. You can rest assured — your data is
Can I buy Little Dutch products in a physical store?
Absolutely! Little Dutch products are available not only online but also in many physical stores across Europe. Want to find a store near you that sells Little Dutch?Feel free to send us a message at [email protected] — we’ll be happy to
Can I purchase Little Dutch products for my (online) store?
Yes, you can! We love working with retailers — both physical stores and online shops.Interested in becoming a Little Dutch stockist?. Fill out the contact form on our website and our team will get in touch with you as soon as possible. We’re excited
Why does Little Dutch have different prices and conditions in different countries?
At Little Dutch, we want to bring joy to as many parents and children as possible — no matter where you live. Due to differences in local laws, taxes, and regulations, we are sometimes required to apply different prices or conditions in specific coun
I have a complaint about a Little Dutch product I bought from another store or webshop. What can I do?
We make our products with lots of love and care — and we hope you’re happy with them 💛. If you aren’t completely satisfied, please contact the store or webshop where you bought the product. They will be happy to help and handle your complaint accord