How do I report an issue with a product?Updated 2 months ago

Is something wrong with your item, or are you not completely satisfied? We're really sorry to hear that — and we’re here to help 💛

Please send an email to [email protected] with the following details:

• Your order number
• Your address
• The item number and batch number (if available)
• A short description of the issue
• Clear photos that clearly show the problem

Our team will review your message as quickly as possible and work with you to find a suitable solution.
Got any questions in the meantime? Don’t hesitate to reach out — we’re happy to help!