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little-dutch B2C

We make our products with lots of love and care &#x2014; and we hope you&#x2019;re happy with them &#x1F49B;If you aren&#x2019;t completely satisfied, please contact the store or webshop where you bought the product. They will be happy to help and handle your complaint according to their own policy.If you&#x2019;re unable to reach the store, you can fill in our contact form or send an email to customerservice@littledutch.nl. Our team will gladly look into it and get back to you as soon as possible.Did you know there&#x2019;s also a European platform for online dispute resolution? Of course, we always try to solve any complaint together with you first &#x1F49B;

We make our products with lots of love and care — and we hope you’re happy with them 💛. If you aren’t completely satisfied, please contact the store or webshop where you bought the product. They will be happy to help and handle your complaint accord

I have a complaint about a Little Dutch product I bought from another store or webshop. What can I do?

Questions & Contact

Can I still change or cancel my order?

Is there a minimum order amount?

Has my order been received correctly?

Are all ordered products in stock?

Can I enter a different billing address?

Is my order including VAT?

Can I order spare parts for toys?

Ordering

I made a mistake in my delivery address — what can I do?

My order is delayed or delivered incorrectly. What can I do?

What are the shipping costs and how does shipping work?

How do I know if my parcel has left the warehouse?

How fast do you deliver?

How can I track my order?

Will my order be delivered in one box?

Why hasn’t my parcel been delivered after two working days?

Why do you ship with DHL?

Can I pick up my package at your warehouse?

Which countries do you deliver to?

Shipping & Delivery

How can you return an item to Little Dutch?

How will I receive my refund?

When will I receive my refund after a return?

Can I track my return shipment?

Can I cancel my order?

Why do I have to pay return shipping costs?

Can I exchange an item?

Received the wrong item? We’re here to help!

Can I return my online purchase to a store?

Returns & Refunds

Can I pay with a gift card?

How do I redeem my discount code?

How do I use my gift card at checkout?

Which amounts are available for a (e-)gift card?

Can I use my Little Dutch gift card in installments?

How long is the Little Dutch gift card valid?

What is the difference between a physical gift card and an e-voucher?

How do I check the balance of my Little Dutch gift card?

Payment methods

Are Little Dutch products safe for children?

What fabrics and materials are used for the textiles?

What materials are used for the toys?

Is paint used on the toys?

Can I use fleece for my baby?

When should I use a sleeping bag?

How do I safely make up a crib or cot with a blanket and sheet?

Which materials are suitable for the baby’s room?

Is Little Dutch bedding safe for my child?

Is Little Dutch wooden toys safe for my child?

Can I request wallpaper samples?

What does the abbreviation “BPA” stand for?

What materials are Mepal drink bottles and lunch boxes made of?

Doubting the safety of a product?

What is the ideal TOG value for safe baby sleep comfort?

Why are TOG values important for a baby?

What is a TOG value?

How warm is 1 TOG?

Do you have washing instructions?

How do I care for wooden toys?

Product Info & Safety

My order arrived damaged, broken or incomplete. What should I do?

Need your invoice?

What is covered under the warranty?

Do you offer a warranty on your products?

Invoices & Warranty

How long does it take to process my complaint?

How do I report an issue with a product?

What are the terms and conditions of your giveaways?

What does the legal cooling-off period mean?

What happens to my personal data when I place an order?

Can I buy Little Dutch products in a physical store?

Can I purchase Little Dutch products for my (online) store?

Why does Little Dutch have different prices and conditions in different countries?

I see websites selling Little Dutch products at extremely low prices. Are they real?

How often do new products go online?

I forgot my password. What now?

I have a complaint about a Little Dutch product I bought from another store or webshop. What can I do?Updated 2 months ago