How long does it take to process my complaint?Updated 2 months ago

We want you to be happy with your order. If something isn’t right, we’re here to sort it out quickly and with care.

Once we receive your complaint, we aim to respond within 5 working days — often even sooner. In some cases, it may take a little longer, for example if we need additional information or need to contact our supplier.

Tip: Send your complaint to [email protected] including your order number (note: it always starts with a C, for example C123456), a description, and clear photos — that way we can help you as quickly and efficiently as possible.

Together we’ll find a solution that suits you 💛