Returns & Refunds
Everything you need to know about returning or cancelling your order
How can you return an item to Little Dutch?
Would you like to return something?Is your order damaged, defective, or incomplete?Please do not register your return just yet. We would be happy to help you personally.Please follow these instructions.If you ordered through the Little Dutch webshop,
How will I receive my refund?
We always issue your refund using the same payment method you used when placing your order. For example:• iDEAL → the amount will be refunded to your bank account• Credit card → it will appear on your credit card statement• PayPal → the amount will b
When will I receive my refund after a return?
As soon as we receive your return, we’ll get started right away. Your return will be processed in our warehouse within 5 working days.After that, we’ll make sure your purchase amount is refunded within 14 days via the same payment method you used at
Can I track my return shipment?
Yes, absolutely! We actually recommend that you always send your return with a track & trace code. This way, you can keep an eye on when your package arrives at our warehouse. You’ll receive the track & trace code from the shipping point (such as DHL
Can I cancel my order?
Once your order is placed, we get to work right away in our warehouse. That’s why it’s unfortunately not possible to cancel your order after it has been placed. Ordered the wrong item? No worries!You can always return your order within 30 days of rec
Why do I have to pay return shipping costs?
We believe it’s important to keep our prices fair and transparent. That’s why we don’t charge extra fees on your order, but we do ask you to cover the return shipping costs yourself. This helps us to:• keep our products affordably priced• encourage m
Can I exchange an item?
At the moment, it’s not possible to exchange an item directly through our webshop. Would you like a different size or colour?Simply return the item by following our return instructions and place a new order for the product you want. That way, you’ll
Received the wrong item? We’re here to help!
Oops... that’s of course not what we intended! We pack every order with great care, but sometimes something can go wrong. Please send us a message within 7 days via the contact form with:• Your order number• A brief description of what you received•
Can I return my online purchase to a store?
Unfortunately, that’s not possible. Little Dutch does not have its own physical stores, and our resellers manage their own inventory. This means they cannot assist with returns for products purchased through our official webshop. Want to return somet