Why hasn’t my parcel been delivered after two working days?Updated 2 months ago

We understand you’re looking forward to your order — and it’s frustrating when it takes longer than expected.

Normally, your parcel is delivered within 1 to 2 working days, but sometimes there can be delays with the carrier (for example, due to busy periods or weather conditions). You can check the current status of your parcel via the track & trace link you received by email.

Not seeing any updates or haven’t received anything yet?
Send us a message at [email protected] with your order number (please note: it always starts with a C, for example C123456). We’ll contact the carrier and keep you informed 💛