My order is delayed or delivered incorrectly. What can I do?Updated 2 months ago

That’s certainly not the experience we want you to have — and we’re here to help!

Haven’t received your parcel even though it’s been shipped? Or was it delivered to the wrong address?
Please send us an email at [email protected] with:

• Your order number (note: it always starts with a C, for example C123456)

• A brief description of the issue

• If helpful, a photo of the parcel or shipping label

We’ll get back to you quickly and look for the best solution together. Whether it’s contacting the carrier or something else — we’ll make sure it’s resolved 💛