My order arrived damaged, broken or incomplete. What should I do?Updated 2 months ago

Oh no — we're sorry to hear that your order isn’t quite right. Let’s fix that together!

Is your item damaged, incomplete or not working properly? Let us know and we’ll make sure to find the right solution. Whether that’s a replacement or another suitable option — we’ll look at what works best for your situation.

• Please send us an email within 7 days of receiving your order to [email protected], including:
  Your order number (please note: it always starts with a C, for example C123456)
• Your shipping address
•  The item number (SKU) and batch number (if available — often found on the product label or packaging)
•  A brief description of the issue
•  Clear photos of the item and, if applicable, the packaging

Thank you for letting us know. We’ll do our best to find a solution 💛