Ordering
how does it work?
Can I still change or cancel my order?
We get to work on your order as soon as it comes in. That’s why it’s unfortunately not possible to change or cancel it afterwards. Ordered the wrong item? No worries! You can return your order within 30 days of receiving it. That way, we can make sur
Is there a minimum order amount?
Nope, you're always welcome — no matter how big or small your order is!. Just a heads-up: shipping costs may apply if your order total is below a certain amount. The exact shipping fee depends on your country and order value. You'll see the final amo
Has my order been received correctly?
As soon as we receive your order, you’ll get a confirmation email from us. Haven’t received anything after an hour?• Check your spam or junk folder• Still nothing? Send us a message at [email protected] or give us a call. We’ll be happy
Are all ordered products in stock?
We do our best to keep our webshop fully up to date. Everything you see on our website is usually in stock and ready to ship. If something unexpectedly turns out to be unavailable after you’ve placed your order, our team will contact you as soon as p
Can I enter a different billing address?
Yes, you can! During checkout, it’s easy to enter a different billing address from your shipping address. Perfect if you're sending a gift, but want the invoice to go to yourself 💛
Is my order including VAT?
Yes, all prices in our webshop include VAT.We sell directly to consumers, so you’ll always see the full price including tax — clear and transparent 💛
Can I order spare parts for toys?
Unfortunately, we don’t sell spare parts separately via our webshop. Is an important part of your toy lost?Send us a message via the contact form or email [email protected]. Our warehouse team will be happy to check for you — and see if